Our material issues and stakeholder dialogues

Materiality is about identifying the issues that are of most concern to our stakeholders as well as to our own business. They are issues that SEB needs to address and manage in order to create long-term value for our stakeholders and for realising SEB’s strategy. 

SEB’s process on identifying the most material issues is based on an on-going engagement with our stakeholders in combination with our own assessment of issues that are of strategic importance for our business.

As a bank, our boundaries are set in relation to how we impact – indirect and direct. Through our large indirect impact we aim to proportionally avoid causing, contributing or being directly linked to negative impact through our products and services. At the same time, SEB strives to create positive indirect and direct impact in line with our vision and strategy, commitment to international standards such as the UN  Sustainable Development Goals.

Swedish law and international regulations and guidelines – such as the Paris Agreement, recommendations from TCFD and the EU Commission – provide the foundation for SEB’s analysis of material matters.
Read more about how we identify our most material matters.


Stakeholder dialogues

Addressing stakeholders’ views and expectations are critical for SEB’s continuous development and ability to create long-term value. We want to be open and transparent and increase the possibilities to establish a frank and robust dialogue.

We engage with stakeholders in the community and incorporate their feedback in order to ensure that we prioritise the most important issues and secure a responsible and sustainable business.

By listening to them we can better understand emerging trends, important issues and how to prioritise and integrate them into our business strategy.

In line with our strong customer focus and our vision to deliver world-class service, our customers are our main focus group, but we have active dialogues with all key stakeholder groups.

In addition, we actively involve customers in our business development, in design as well as in testing of prototypes. We use a range of mechanisms for engagement, including customer surveys and panels, roundtables, and one-on-one meetings.

From our Sustainability reporting

For engagement channels and main issues raised, please see chart