Project Manager for Artificial Intelligence in the Customer Service Center | SEB, Vilnius
Discover new opportunities and find the professional field that inspires you with the Business Support team within the Customer Service Center.
Our team supports the Customer Service Center in achieving its goals by analysing data, planning resources, and implementing projects both locally and across the Baltic countries. Our work focuses on increasing operational efficiency and improving the customer experience.
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Drive AI initiatives from idea to implementation, identifying opportunities where AI can create meaningful value for the Customer Service Center.
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Identify and prioritize processes suitable for AI and automation, focusing on efficiency, quality, employee experience, and customer experience.
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Lead AI-related projects, including defining business needs, coordinating stakeholders, developing implementation plans, and measuring results.
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Experiment with and prototype AI solutions using tools such as Copilot, Copilot Studio, automation solutions, and other emerging technologies.
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Promote the adoption of successful AI solutions within the Customer Service Center and collaborate with other teams across the bank to share knowledge and scale relevant use cases.
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Stay up to date with AI developments and best practices, translating relevant trends, technologies, and use cases into practical opportunities for the bank.
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Experience in project, process management is considered an advantage.
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Hands-on experience with Copilot Studio, vibe coding, automation tools, or basic programming is considered an advantage.
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Strong technical curiosity and willingness to experiment, build prototypes, and independently explore new AI solutions.
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Ability to connect technology with business needs and turn ideas into practical solutions.
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Excellent communication and collaboration skills and a strong team-oriented mindset.
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Initiative, a results-oriented approach, and motivation to drive change.
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Excellent English skills, both written and spoken.
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The opportunity to shape how AI is used in the Customer Service Center and turn ideas into solutions used in daily work.
- It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.
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Extensive learning and development opportunities in the rapidly evolving field of AI.
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A supportive manager focused on your development and a collaborative team.
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The opportunity to contribute directly to the bank’s operational efficiency and customer experience.
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Opportunities for career growth and professional development.
Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued.
We are continuously engaging with candidates, so become one of them and apply today.
We are looking forward to your application by November 18th, 2026.
Learn more about working at SEB Create your success story with SEB | SEB
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected and involved irrespective of who they are, what they believe or where they come from.