Product & Customer Offboarding Team Manager | SEB Global Services, Vilnius
Unlock Your career potential! Become the Leader of Product & Customer Offboarding team.
As a part of the SEB Group, we provide world-class financial services to support SEB on the journey of becoming the leader in efficiency and innovation. Our dedicated team of over 2800 employees consistently strive to enhance business development and growth. If you want to be part of an engaging and enabling environment where you can turn your everyday actions into global results, this is where you get to shine.
About the role:
Product & Customer offboarding team consists of 11 professional and inclusive specialists who oversee several processes related to customer offboarding in SEB core systems. As a team manager you'll collaborate and support international stakeholders and ensure that tasks and processes are handled in line with SLA. Given that our processes play a crucial role in the Customer Lifecycle, it is imperative for the team manager to maintain a continuous commitment to improvement initiatives to identify new ways of working by focusing to identify each team members strengths and supporting their individual growth for the common good of the team.
- Recruitment, performance management, and team development
- Coaching and supporting the professional growth of each team member
- Minimizing operational risks and implementing mitigating actions
- Budget management and reporting
- Pursue collaborative relationship with stakeholders
- Previous experience of at least 3 years in Team manager role
- Strong analytical and problem-solving skills, with strong sense of responsibility
- Flexibility, detail-oriented mindset, and willingness to take ownership
- Proven ability to set targets, KPIs, and competency development plans
- Proactive and innovative mindset
- Coaching and change management skills
- Higher education into business, psychology, finances or management will be considered as an advantage
- Hybrid work model, combining the best of in-office collaboration with the flexibility of working from home (after probation)
- Modern and flexible environment
- International development programs for management
- Leadership role within a highly professional and diverse team
The above indicated range is the monthly salary range for this position before tax deduction. The final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.
Do you want to be a part of SEB?
Welcome to our inclusive culture, where our shared values inspire and uplift our team. We celebrate diversity and strive to ensure every employee feels seen, heard, and valued. Since we select candidates continuously, feel free to send in your application today, but no later than 8th of May 2026.
Learn more about working at SEB here: seb.lt/en/gs
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.