IS Monitoring Specialist in IT Service Quality Management Team | SEB, Vilnius

SEB is a leading Northern European financial services group and one of the largest IT employers in the Nordics. Banking is changing rapidly, and we are proud of our reputation for being entrepreneurial and innovative in the face of change. Our brilliant techies work hard to future-proof SEB’s digital architecture and customer products because it genuinely makes a huge impact for our customers and colleagues.

We would like you to explore an exciting professional field with our IT Service Quality Management team. As an IS Monitoring Specialist, you'll be a key player in monitoring information systems, networks, and computer/communication equipment. Your role involves providing essential information and first-line support to users, ensuring smooth and efficient operations.

You'll work with cutting-edge technology and contribute to the stability and performance of critical systems. Collaborate with skilled professionals, tackle diverse tasks, and enhance user satisfaction by resolving issues promptly. Our supportive environment encourages continuous learning and development, allowing you to advance your career and achieve your goals.

Does this sound like a good fit for you?

• Maintaining uninterrupted operation of the bank’s information systems

• Monitoring the bank’s information systems

• Organizing the resolution of system or component performance problems

• Ensuring the established availability indicators for information systems

• Registering and maintaining IT disruptions requests

• Good communication skills, attentiveness, and a sense of responsibility

• Technological literacy and a desire to deepen your knowledge in this field

• Higher education in information technology field (students are welcome)

• Basic knowledge of Windows and UNIX operating systems

• Fluency in English, Lithuanian language knowledge is preferred

• Experience in information systems maintenance is an advantage

The systems are monitored 24/7, so we expect candidates to be comfortable with shift work, including night shifts.

• Meaningful, challenging work in a highly skilled international team.

• Supportive, inclusive culture with modern ergonomic workspaces and relaxation areas.

• A strong learning culture with unlimited access to SEB Campus for continuous development.

• Competitive compensation, extra vacation days, and exclusive benefits on banking products.

• Health insurance and various opportunities to support your mental well‑being.

• Possibilities to reskill by shifting areas/departments and location