Frequently asked questions
Below you will find some frequently asked questions. Please contact us if you have further questions.
When the connection is ready you will receive a confirmation via acmt.014 message or SecureMail. The message, among other things, includes the customer number at SEB and the customer's connected accounts. If the confirmation is missing, please contact EBS.support@seb.se
Customers using Internetbanken Företag can contact SEB by phone +46 771-62 53 53 to check if the agreements are complete. If the agreements are complete, SEB will confirm the customer set-up to you via acmt.014 message or SecureMail. When you thereafter activate the customer in your system you can confirm the connection to the customer. In case you have not received the customer set-up confirmation from SEB, please contact EBS.support@seb.se
Customers using Internetbanken Företag can either log in to Internetbanken Företag and stop the file directly or contact SEB by phone +46 774-46 60 61. If the payment is already booked it cannot be cancelled.
Customers using C&I Online can delete not signed payment files online. If the payment file was signed, file payments can be cancelled online under Cancel payment free of charge. The customer can also send a secure message to SEB directly from C&I Online (Information & contacts - Messages) with payment information (execution date, amount and debit account) requesting SEB to cancel a payment, or with message id requesting SEB to cancel the entire file. If the payment is already booked it cannot be cancelled.
Check if you have received an acknowledgement (pain.002) from SEB stating that the file was received and the syntax of the file is correct (ACTC) or the file was rejected (RJCT). If the file was accepted it was sent further for processing or for signing to C&I Online or Internetbanken Företag. An additional acknowledgement will be sent for each rejected (RJCT) payment. If the confirmation is missing, please check if the file has been sent to SEB. If the file has been sent but no confirmation is received, please contact EBS.support@seb.se
A message (pain.002) has been sent to you with a description why the file was stopped. Please check this message and description. If the message is missing or unclear, please contact EBS.support@seb.se
Internetbanken Företag: The customer will find information for all sent files under Sent files.
C&I Online: The customer will find information under Payments - File Handling Service - Search files.
The customer must first verify that the service to sign the files after arrival to SEB from you is activated.
Furthermore the user in the customer organization must be authorized to sign the types of payments for the specific accounts being used in the file.