Customers using Internetbanken Företag can either log in to Internetbanken Företag and stop the file directly or contact SEB by phone +46 774-46 60 61. If the payment is already booked it cannot be cancelled.
Customers using C&I Online can delete not signed payment files online. If the payment file was signed, file payments can be cancelled online under Cancel payment free of charge. The customer can also send a secure message to SEB directly from C&I Online (Information & contacts - Messages) with payment information (execution date, amount and debit account) requesting SEB to cancel a payment, or with message id requesting SEB to cancel the entire file. If the payment is already booked it cannot be cancelled.