Frequently asked questions
Below you will find some frequently asked questions. Please contact us if you have further questions.
Becoming a File Integration Service Provider
You have to be an established Service Provider (ERP, Service Agency etc) in the cloud with existing services and a substantial base of corporate customers.
You can offer automation of payments, account reporting and reconciliation to your customers through this partnership with SEB.
You can integrate to SEB through one of our connected platforms, for example Bank Integrators (File integration network), thus not having your own file channel or being direct part of our file integration network.
The common evaluation and decision process normally takes a couple of months depending on your readiness. Then it is up to you (with assistance from our Technical Support) to implement, test and perform piloting before officially going live with the integration.
All payment types and geographies in scope has to pass validation in our testing tool (SEB Test bench). Whenever you change the scope or payment types, a new test must be conducted.
Corporate customers in Sweden and the other Nordic countries are onboarded to the integration via a quick and easy self-service onboarding in SEB’s Business Arena. Onboarding can also be handled manually with assistance from SEB’s customer representative.
Production questions
When the connection is ready you will receive a confirmation via an acmt.014 message. The message, among other things, includes the customer number at SEB and the customer's connected accounts. If the confirmation is missing, please contact: DBS.support@seb.se
Customers using Internetbanken Företag can contact our customer support to check if the agreements are complete. If the agreements are complete, SEB will confirm the customer set-up to you via an acmt.014 message. When you thereafter activate the customer in your system you should confirm the connection to the customer. In case you have not received the customer set-up confirmation from SEB, please contact DBS.support@seb.se
Customers using Internetbanken Företag can either log in to Internetbanken Företag and stop the file directly or contact our customer support. If the payment is already booked it cannot be cancelled.
Customers using C&I Online can delete not signed payment files online. If the payment file was signed, file payments can be cancelled online under Cancel payment free of charge. The customer can also send a secure message to SEB directly from C&I Online (Information & contacts - Messages) with payment information (execution date, amount and debit account) requesting SEB to cancel a payment, or with message id requesting SEB to cancel the entire file. If the payment is already booked it cannot be cancelled.
Check if you have received an acknowledgement (pain.002) from SEB stating that the file was received and the syntax of the file is correct (ACTC) or the file was rejected (RJCT). If the file was accepted it was sent further for processing or for signing to C&I Online or Internetbanken Företag. An additional acknowledgement will be sent for each rejected (RJCT) payment. If the confirmation is missing, please check if the file has been sent to SEB. If the file has been sent but no confirmation is received, please contact DBS.support@seb.se
A message (pain.002) has been sent to you with a description why the file was stopped. Please check this message and description. If the message is missing or unclear, please contact DBS.support@seb.se
Internetbanken Företag: The customer will find information for all sent files under Sent files.
C&I Online: The customer will find information under Payments - File Handling Service - Search files.
The customer must first verify that the service to sign the files after arrival to SEB from you is activated.
Furthermore the user in the customer organisation must be authorised to sign the types of payments for the specific accounts being used in the file.
For customers using Internetbanken Företag:
Kontaktinformation - seb.se (In Swedish)
Customers using C&I Online:
Contact information
Contact information and support
Become a File Integration Service Provider
Start by contacting us via email to integrationservices@seb.se and describe your business and value proposition. We will then contact you to discuss a potential collaboration for file integration.
Technical support
For technical support, contact Digital Banking Services support team at: DBS.support@seb.se