Strategic Business Analyst with a passion for customers| SEB | Stockholm

Are you curious and motivated to accelerate SEB’s customer-centric approach? Do you enjoy understanding customer behavior, analyzing business performance, and turning insights into action? In this role, you will help strengthen the link between customer experience and financial performance, enabling SEB to maximize value from every krona invested.

The financial industry is rapidly changing and so are our customers’ expectations. You will be instrumental in converting quantitative and qualitative findings into actionable insights and reveal paths and what truly matters. If you’re analytical, collaborative, and eager to help shape how SEB serves its customers - this is a great opportunity for you.

About the role

As Strategic Business Analyst, your main tasks will include:

• Deliver actionable insights and reveal critical gaps, bringing the customer perspective to the table when working with strategies and goals
• Developing customer data intelligence foundation and loyalty economics to support strategic decision-making
• Leading both smaller and more complex transformation projects, with a strong focus on enhancing customer experience
• Building and nurturing strong relationships with internal stakeholders

To thrive in this role, we believe you have

• Good strategic and analytical ability and high capacity in solving complex problems and creating momentum
• Extensive experience of working with customer insights at strategic and tactical level
• Strong communication and stakeholder management skills, with the ability to influence and collaborate broadly
• Experience driving customer-centric initiatives in large or complex organizations
• Knowledge of loyalty economics and customer data intelligence framework
• Familiarity with insight and analytics tools (e.g., Medallia, Adobe Analytics/Google Analytics/Snowplow, Looker, SAS)
• Experience from the financial industry or other regulated sectors
• Basic understanding of data architecture, data flows, and API integration
• Fluency in Swedish and English, spoken and written
• University degree in Business/Industrial Economics, Mechanical Engineering, Mathematics, or a related field

What we offer

You will be a part of the Customer Value Management-team within Data Analytics & CIO where you will be given the opportunity to help transform an industry. We offer many experiences and benefits to our employees, and there is a nuance to every individual’s career experience, but the elements that define the core of our offering are:

• Entrepreneurial Scandinavian environment
• Challenging, cutting-edge work
• Agile and modern ways of working
• Empowering environment
• Extensive training and learning opportunities
• Excellent office environment and flexible work possibility
• Friendly and welcoming culture

Ready to join?

Attach your CV and a personal letter describing yourself and how you can contribute as Strategic Business Analyst. Since we select candidates on running basis, feel free to send in your application today, but no later than 2026-03-31. If you have questions about the position, please contact Malin Jarl at malin.jarl@seb.se.

Please be aware that our final candidates undergo background checks, a process that includes for example identity control, verification of qualifications, credit checks, company engagements and history of crime. In some cases, we also apply random drug checks. During employment, employees within SEB can also expect to undergo recurring background checks.

SEB Sweden has a redeployment responsibility, why this position might be covered by internal redeployment.