Control Center Team Manager | SEB, Solna
Since SEB was founded in 1856, we have focused on long-term relationships and innovating based on customer needs. We embrace the rapid evolution of our industry, driving towards a sustainable future. As a leader, we want you to be a champion for creating value, long-term thinking, holistic development, and inclusivity. Since our inception, we have aimed for continuous improvement, and we hope you will take up the challenge to make your mark. Welcome to SEB.
What you will be doing
Control Center is a first line support function, with continuous monitoring and operation services 24 hours per day, 7 days of the week and 365 days per year. The team consists of 21 experienced people of those 18 operators working shifts and 3 working normal office hours. They all contribute to ensuring a robust and stable technological environment for the whole of SEB. We support applications and IT platforms throughout the bank; we also provide internal Service Desk support on weekday evenings. Control Center is part of Technology, specifically Infrastructure & Security Operations (ISO). We are now looking for a Team Manager to lead the team both as people and Product Manager.
As people leader, you’ll listen actively, understand experiences without absorbing emotions, create clarity, consistency, and spaces where individuals feel safe to speak up, challenge ideas, and share concerns—essential during everyday operations.
As product leader, you’ll identify needs and make use of the ideas for improvements from the team and its surroundings.
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Accountable for the team’s performance, delivery, and KPIs. Remove impediments and provide
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guidance while empowering teams to make their own decisions.
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Accountable for daily operations for the team
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Shift planning, performance management, and competence development
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Be part of the development of proactive monitoring to identify issues before they affect customers.
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Continuous development and change ensuring relevance to business and IT needs
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Ensure that Control Center services and processes always have efficient supporting tools (e.g., dashboards, observability tools, knowledge mgmt.)
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Follow up on statistics, define and monitor SLOs and KPIs. Identify improvement opportunities.
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Provide leadership during and after major incidents, escalations, and follow up.
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Present operational status, risks, trends and recommendations to other stakeholders within the bank
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Be an active part of the management team for the department
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Proficiency in the Technology domain is required
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Proven strong leadership experience as a manager, beneficial if in IT operations or similar
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Excellent analytical, communication, and decision-making skills
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Agile leadership skills
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Strong understanding of large and complex IT environments with applications and technical platforms
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Experience/knowledge of 24/7 operations and time critical environments
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Experience in driving changes: Modernize tooling and way of working
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Experience in risk management and compliance
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Knowledge of ITIL processes (e.g. incident and event management)
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Strong interest in monitoring and observability platforms, automation tools and AI technologies
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Fluent in both Swedish and English, spoken and written
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A confident, inspiring and experienced leader
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Passionate about IT quality and what needed to achieve it (e.g. proactivity)
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Motivated by developing people and modernizing operational environments
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Curious, forward thinking, and comfortable driving change
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A key role where you help shape the future of our Control Center while implementing a modern, AI enabled operational environment.
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A collaborative culture that values innovation, accountability, and continuous improvement
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Opportunity for career growth in leadership, automation, and “NextGen” operations
Do you want to be a part of SEB?
It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.
Since we select candidates continuously, feel free to send in your application today via the link in this ad, but no later than 10 of April. If you have questions about the position, please contact Petri Penttinen, department manager at petri.penttinen@seb.se, but we will not process applications via email.
Please be aware that our final candidates undergo background checks, a process that includes for example identity control, verification of qualifications, credit checks, company engagements and history of crime. In some cases, we also apply random drug checks. During employment, employees within SEB can also expect to undergo recurring background checks.
SEB Sweden has a redeployment responsibility, why this position might be covered by internal redeployment
Learn more about working at SEB on our Career website or through our Career podcasts.