Business Arena CX Lead to CIB CIO | SEB, Stockholm
Do you want to be part of shapinghow some of the Nordics’ largestcompanies andcorporates interact with their bank? SEB is looking for a CX Lead to drive the customer experience in our proprietary bank portal, Business Arena.
SEB is more than just a bank with an IT function. We are a progressive tech company powered by innovation and fuelled by collaboration. At the same time,we’rea leading financial services group in northern Europe, serving a wide spectrum of clients from small companies to large corporates and financial institutions. Business and tech are together innovating for a sustainable society and building the tech arena of the future, and the best digital solutions for our customers. If you are ready to make your mark on our industry and positively shape the world, you will thrive at SEB.
About the role
As CX Lead for Business Arena, you will shape how thousands of corporate users interact with SEB daily. Business Arena is SEB’s web banking portal for corporate and institutional clients, combining services such as payments, liquidity management, FX trading, and market insights in one platform. It supports companies from SMEs to multinationals and financial institutions in their daily operations and is central to SEB’s transformation, replacing legacy channels with modern functionality.
This role is both strategic and hands-on. You’ll join our Corporate and Institutional Banking division, working closely with business stakeholders across divisions and teams in product, UX, and technology.
Your responsibilities will include to:
• Leading end-to-end CX for Business Arena – from insights and strategy to UX flows, prototypes, and design consistency.
•Developing and maintaining design principles and guidelines with product and enabler teams.
• Turning complex corporate banking needs into intuitive digital experiences through close collaboration with product, tech, and business teams.
• Representing the customer voice by running design reviews and coaching colleagues on CX quality.
• Contributing to initiatives such as personalisation, segmentation, and integrating legacy systems into a unified experience.
• Using qualitative and quantitative insights to guide design decisions.
To thrive in this role, we believe you have
•A vast experience in UX or CX design, with a portfolio showcasing both strategic thinking and hands-on execution.
• Proven ability to independently and with a structured approach break down complex problems into addressable pieces.
• Proven ability to go from insights into actionable prototypes and design.
• Proven ability to go from insights into actionable prototypes and design.
• Experience from working with business and tech in an agile context.
• Skills in engaging both technical and non-technical stakeholders, aligning diverse perspectives around a shared vision.
• Proficiency in CX/UX tools (e.g. Figma) and an interest in leveraging AI for CX/UXdesign.
• Understanding ofcorporate customer segments and knowledge of related financial products and services(e.g. cash management, FX, authorisations) is meriting
• Excellent communication in English; Swedish is a plus.
We are looking for a person with a “can do” attitude. In this role you need to have the ability to focus on several things at the same time and excel in an environment of ambiguity - where energy, drive and structured thinking are essential.We believe in T-shaped profiles, where you’llcombine deep CX expertise with the curiosity and skill to dive into requirements, CX design, copy and user acceptance together with developers and product owners.
What we offer
• Agile and modern ways of working
• A flat hierarchy and openness to share ideas, opinions and points of views • Strong opportunities for professional growth.
• Extensive training and learning opportunities
• Being part of a cross-functional team with an entrepreneurial mindset and drive to create the best solutions for our clients
• A diverse, inclusive and equal environment
• For you to play a key role in our transformation, driving the shift from legacy systems to a modern, user-friendly platform: Business Arena.
• Hybrid work model, meaning remote work is possible up to 2 days/week
Ready to take the next step on your career journey?
It is our fundamental belief that inclusion and diversity is crucial to our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from. We select candidates continuously, why this position might be filled before the last date of application. Therefore, feel free to send in your application today via the link in this ad, but no later than 2026-01-19. If you have questions about the position, please contact Stella Beis Mitchell (Team manager, 070-763 50 83) or Anna Runnquist (Product manager 070-663 67 53), but we will not process applications via email.
Please be aware that our final candidates undergo background checks, a process that includes for example identity control, verification of qualifications, credit checks, company engagements and history of crime. In some cases, we also apply random drug checks.
SEB Sweden has a redeployment responsibility, why this position might be covered by internal redeployment.