At SEB, a high level of service to all our customers comes as standard. If ever we fail to meet these standards, we want to hear from you. This gives us the opportunity to immediately put matters right and to improve our service in the future. You are always welcome to contact us and we encourage you to first contact our client services team. If necessary, you can also escalate any concerns to our client executive.
We will do our utmost to resolve your complaint immediately. You can expect a solution from us no later than 15 business days. If circumstances beyond our control mean that we cannot solve your issue within that time frame, you will be fully informed as to the reasons behind this. However, you will receive a final answer addressing all points raised no later than 35 business days, regardless of circumstances.
If you do not know whom to contact in the first instance, you can reach us through our telephone exchange: +46771621000.